Thanks to Jimmy Mackin for connecting me to Steve Yegge’s rant.
I’m all about solid foundations and understanding of the basics. Well, something just hit me that I have not really considered. Accessibility.
In computers and business, accessibility is really A, #1, the end all, top priority. If you can get the technology, you can let it run. If you can get the personnel, including great managers and staff, your company can take off. But that is given you can get them.
Let’s change the relationship to your customers. What do they need or want? How can you get them to your product?
Again, this is a fundamental concept. You give them access to your product and get out of the way.
“If you build it, they will come” right? If there aren’t roadblocks keeping them to just window shopping.
What if your sole purpose was to get the product to your customers and that was it? No more signups for some damn newsletter; no more 3 phone calls to get in touch with the right person; no more surveys for some case study. JUST PRODUCT!
From this standpoint, what of those “signups” are really needed to get the job done? What other avenues can you put your product in front of the customer’s eyes? How can you get out of the way of your own product?